• Permanent Part Time, 28 hours per week - 4 hours per day (1pm-5pm), 7 days per week, consider job share arrangement
• Friendly, supportive and professional team
• Modern office work space, Mile End

About Clinpath Pathology

Clinpath Pathology is a quality pathology service provider, focusing on professional excellence, reliability, excellent customer service and business integrity. Based at Mile End in a state of the art laboratory Clinpath provides you with the opportunity to become a part of an Australian wide medical testing laboratory network, focused on medical leadership and expert advice. We serve our South Australian medical practitioners, private hospitals and aged care facilities.

We are an equal opportunity employer and offer a dynamic and supportive work environment where the contribution of people with different skill sets, cultures and backgrounds is valued.

About the Opportunity

My Home Hospital (MYHH) is a SA Health initiative that delivers care to patients in the comfort and privacy of their home. You will be one of the primary points of contact for hospital in the home and Covid related enquiries. This role provides phone support to Hospital and Nursing Home in relation to bookings and service requirements.

The purpose of this role is to provide the highest quality ‘over the phone' customer service at all times for all internal and external client enquiries. This is achieved by prompt, courteous and friendly attendance to telephone calls and or face-to-face communication.

Duties:

• Allocation of MYHH same day requests to MYHH/Amplar rostered domiciliary staff;
• Provide Doctors, Hospital staff, Registered Nurses, Clinical Managers, Aged Care Facility staff with details of patient tests booked, upcoming bookings and pathology test results;
• Preparation and management of patient bookings;
• Supporting collection staff with general enquiries;
• Daily reviews of completion of My MYHH and Amplar Health bookings spreadsheet for test/s completion;
• Monthly billing review of MYHH and Amplar Health;
• Liaise with My Home Hospital administration team for direction of patient management for collection;
• Managing incoming enquiries via the Aged Care dedicated hotline or email in relation to Covid support requests;
• Rostering of staff in UKG system as required; and
• Other duties as required.

Applicants should possess the following:

• Polished and professional telephone manner; excellent verbal communication skills;
• Finely tuned interpersonal skills, including the ability to "listen actively", handle difficult customers appropriately and provide an exceptional client experience by phone;
• An outstanding work ethic and the ability to work collaboratively within a team;
• Excellent attention to detail, an organized manner with meticulous approach to completion of tasks;
• Display flexibility, be able to prioritise effectively and change course of action as required;
• Intermediate computer skills;
• Previous experience in a medical environment and an understanding of medical terminology would be advantageous; and
• Availability to work weekend and public holiday rosters as required.

Why join us?

Clinpath Pathology offer a wide range of employee benefits:

• Stable, reputable organisation (part of the global Sonic Healthcare)
• Paid Parental Leave options
• Employee Rewards Program
• Annual employee service awards
• Ongoing training and development
• The opportunity to participate in the Clinpath Development Program
• Employee Assistance Program (EAP)
• Novated Leasing
• Study leave for approved courses
• On-site Physiotherapist
• Employee Referral Program
• Free annual flu vaccination
• Fitness Passport program
• Charitable and social events including annual Christmas Party, Pizza days and morning teas
• Work life balance and flexible working arrangements

How to apply?

When applying, please ensure you include a cover letter, resume and address the key selection criteria as part of your application. Only those shortlisted will be contacted.

This position is open to Australian/New Zealand Citizens and Australian Permanent Residents with full legal working rights.

Applications close: 23rd April 2025