• Permanent Full/Part Time
• Friendly, supportive and professional team
• Modern office work space, Mile End

About the Opportunity

Do you love talking to people and do you want to be a part of a team helping to make a difference to the lives of others?

Well look no further!

At Clinpath our Patient Services team are our frontline support team. This team manages all incoming calls to support results, bookings and general enquiries, representing our brand and image to the local market.

In this role you will work in a dynamic team focused on patient care and service excellence and will work in a modern office environment based at Mile End.

With hours ranging from 7am to midnight Monday to Saturday we can provide you with flexible work hours and days of work and we provide full on the job training and support.

If you are looking for something new and different, are looking to learn some new skills or just seeking a change why not consider being a part of our amazing team.

Duties:

• Responsible for answering enquiries and schedule bookings from medical professionals and patients for pathology specimen collection services at Clinpath Collection Centres, domiciliary visits and hospital visits;
• Administrative tasks relating to laboratories results management, patient bookings and collections/appointments management;
• Telephone management - provide a positive first impression and experience to all internal and external client enquiries and apply first call resolution where applicable; and
• Provide medical practitioners with pathology results.

Applicants should possess the following:

• A passion to learn and develop;
• Demonstrated superior customer service skills;
• Experience in a health and/or medical industry with medical terminology experience (highly regarded);
• A polished and professional telephone manner with excellent verbal communication skills;
• Demonstrated ability to work in a flexible work environment with the ability to prioritise;
• Demonstrated ability to work as part of a small team;
• The ability to be an active listener;
• Excellent attention to detail;
• High level of confidentiality;
• The ability to work calmly under pressure;
• Computer competency including the willingness to learn new systems; and
• Provide a National Police Certificate obtained within the last 12 months.

Why join us?

Clinpath Pathology offer a wide range of employee benefits:

• Stable, reputable organisation (part of the global Sonic Healthcare)
• Paid Parental Leave options
• Employee Rewards Program
• Annual employee service awards
• Ongoing training and development
• The opportunity to participate in the Clinpath Development Program
• Employee Assistance Program (EAP)
• Novated Leasing
• Study leave for approved courses
• On-site Physiotherapist
• Employee Referral Program
• Free annual flu vaccination
• Fitness Passport program
• Charitable and social events including annual Christmas Party, Pizza days and morning teas
• Work life balance and flexible working arrangements

About Clinpath Pathology

Clinpath Pathology is a quality pathology service provider, focusing on professional excellence, reliability, excellent customer service and business integrity. Based at Mile End in a state of the art laboratory Clinpath provides you with the opportunity to become a part of an Australian wide medical testing laboratory network, focused on medical leadership and expert advice. We serve our South Australian medical practitioners, private hospitals and aged care facilities.

We are an equal opportunity employer and offer a dynamic and supportive work environment where the contribution of people with different skill sets, cultures and backgrounds is valued.

How to apply?

When applying, please ensure you include a cover letter, resume and address the key selection criteria as part of your application. Only those shortlisted will be contacted. This position is open to Australian/New Zealand Citizens and Australian Permanent Residents with full legal working rights.

For further details about the position ref. no. 2595 please contact: Hayley Roberts, Deputy Operations Manager HRoberts@clinpath.com.au

Applications close: 23^rd May 2025